Connection Issues or App Not Loading

If the app is stuck on the loading screen or fails to connect, it is usually due to one of two reasons: either the server is currently down, or there is an issue with your internet connection.

If the server is down, the application cannot connect to our API. These outages are typically temporary and are often resolved within a few hours. We recommend checking our social media channels for any official updates regarding maintenance or outages.

Please ensure you have a stable internet connection. If your connection is poor, the app may struggle to load data.

If the problem persists for more than 1 to 2 days, please contact our support team directly so we can investigate the issue further.